Hydor is recalling their Theo 300W aquarium heater product that was sold across the United States and the rest of the world. The recall is only effective if you own a specific batch number for the heater specifically 929 – 932 – 939 which was produced during the June – October 2009 time frame and in the UK batch number 946. If you happen to own any of these batch numbers you are to stop using the product immediately and contact Hydor for a replacement and or refund. The defect could cause irregular functioning of the heating element that could burn or cause the glass to crack. There has been only 4 cases that have been reported (2 in USA and 2 in Italy) and it is very nice to know that Hydor has taken it upon themselves to go ahead and issue a recall voluntary. The image to the right shows where the batch numbers are located on your heater. Again if you own one of these specific batch numbers you can contact Hydor directly.
Update: Hit below the break to read what Hydor Customer Service sent us.
The issue is with the glass tube for certain batches of 300w and 400w Theos. The bad tubes may crack during normal operation. If this occurs the heater should simply shut off and stop working. The specific affected batches are outlined in the attached letter. A copy of this letter as when ass additional information for customers will be available on our website. If they have any additional questions they can contact us by email or phone. That information is also available on our website. We have already stopped sales of the affected batches and new heaters with properly manufactured tubes are now available to replace the stock. The majority of the heaters did not make it to the retail customer, but we want to get those that did out of circulation. Most customer returns will be handled thru the store they purchased it from.
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