We are big fans of voluntary recalls here as it is always a good sign that the company wants to do the right thing. Royal Exclusiv is recalling a few of their pumps. The pumps in question are theÂ Red Dragon II / DC pumps Model 240W (110V, 60Hz) and the Red Dragon II / DC pumps Model 350W (110V, 60Hz) that were sold in the United States and Canada. If you are over in Europe or the United Kingdom you won’t have to worry because those 230v models were not affected.Â What happened? And what do I do if I own one of these?
“Multiple problems such as defective fuse, major program errors, Low quality material used for shaft, Lack of proper amount and type of epoxy around stator, improper Magnet cover , improper Electrical Cord, unacceptable EMI, excessive wattage draw other than advertised and failing controllers were detected.
To add to the above list the pumps were not user friendly as far as operating program or maintenance disassembly.
Although they were designed by Royal-Exclusiv of Germany the manufacturing of components were outsourced to other firms in Netherland and China. Despite receiving proper working samples most of the production pumps were of poor quality materials used that was not up to Royal-Exclusivâ€™s standard, however was not detectable upon initial inspection for quality control.
Most problems arose after continuous use in Salt water and approximately within 12 to 18 months. To name a few; Cracked wire cover, rusted magnet, Cracked epoxy due to use of non-saltwater safe epoxy and increased EMI.
This is a voluntary recall; we feel that our customers deserve the best and the quality of these pumps were not up to ours or standards and not what we have been known to provide to our clients.
All the Serial numbers of the pumps sold are recorded and a refund or replacement will be offered to all customers that have purchased these pumps from any of our dealers.
Furthermore please note that we will not be responsible for replacement, refund and or liability for the pumps sold by any other entity since the original manufacturer in Netherland and China have decided to continue manufacturing and marketing the pumps .
Please contact your dealer for an RMA number, all pumps must be shipped back to the vendor they were purchased from and a credit or refund will be issued upon receipt of the recalled items.”