Yesterday we wrote a story about what appears to be a disgruntled former owner of a Waveline DC-5000 pump who started an advocacy group looking to force a recall of the pump do to an erroneous UL approval listing and today we have more information about the other side of the story.
According to our sources, the UL mark was used inappropriately and would constitute trademark infringement but the ball is already in motion to remedy the situation with the UL both in Canada and the United states. The company was advised by the Electrical Authority in Canada, where the company is located, that electrical products powered by 24 volts and under 100W does not required certification to be sold but it appears they do need to be certified. So with this in mind, the company’s 120V products are covered as UL certified but the 24V version are not.
Currently the UL office in Canada is evaluating a sample batch of pumps while the UL office in China will be certifying the factory in China. According to our sources, certification will take around 45 days. We are quite confident these pumps will pass and will have a proper UL listing and there are no major malfunctions with these pumps.
Our sources have also told us one customer did call regarding a pump that failed that was within one year of purchase and covered by the warranty. A new pump was sent, but the customer also requested a large sum of money above-and-beyond the cost of the pump and threatened publishing a website if the didn’t pay up.